TERMS AND CONDITIONS

WELCOME

Welcome to the official website of CHAVELLE, accessible at www.chavelle.co, which serves as the authorized online store for the CHAVELLE brand in India. This website is owned and operated by Chavelle Impex, a company duly incorporated under the laws of India, with its registered corporate office located at B-235, Ground Floor, Naraina Industrial Area, New Delhi – 110028. By accessing or using this website, you agree to be bound by the terms and conditions outlined herein, as well as all applicable laws, regulations, and policies governing such use.

1. USER AGREEMENT

  • By using the CHAVELLE website and its associated social media pages (collectively, the “Website”), you agree to these Terms and Conditions (“Agreement”), as well as our Privacy Policy and Personal Information Collection Statement. This Agreement is between you and Chavelle Impex (“we,” “us,” or “our”). We reserve the right to update these terms at any time, with changes taking effect upon being posted on the Website. Continued use of the Website signifies your acceptance of any such updates.

  • Access to and use of this Website and its contents (for the purposes of this Agreement, “Content” or “Contents” shall refer to all software and code comprising or used to operate the Website, as well as all text, photographs, images, illustrations, graphics, sound recordings, videos, audio-visual clips, and other materials available on the Website) are subject to all applicable laws, regulations, and the terms of this Agreement. By accessing, browsing, or making purchases through this Website, you acknowledge and accept this Agreement in its entirety, thereby entering into a legally binding arrangement with us. If you do not agree to these terms, you are advised not to use or continue using the Website

  • This Agreement may be amended by us periodically without prior notice to you. The most recent version of the Agreement will be made available on the Website, and it is your responsibility to review it regularly. By continuing to access or use the Website, you confirm that you have read, understood, and agreed to the most current version of this Agreement governing your use of the Website.

  • If you are under 18 years of age, you are prohibited from using, purchasing, or entering into any contracts with this Website. Additionally, individuals who are legally incompetent to contract under the Indian Contract Act, 1872, are not permitted to use this Website.

  • ACCESS TO THIS WEBSITE (OR ANY PART THEREOF), AS WELL AS THE USE OF ANY INFORMATION, MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH IT, IS NOT INTENDED TO BE, AND IS STRICTLY PROHIBITED WHERE SUCH ACCESS OR USE WOULD VIOLATE ANY APPLICABLE LAWS OR REGULATIONS.

  • In the event that any state prohibits the direct sale of merchandise from other states or requires special documentation to complete such a sale without incurring dual taxation, we reserve the right to accept or reject orders from or to be delivered to such states under these circumstances

2. REGISTRATION AND USER REQUIREMENTS

  • To place orders and access certain features of the Website, you must be a registered user or a guest ("User"). You agree to provide us with personally identifiable information, including your full name, address, valid email address, and telephone number ("PII"). It is your responsibility to ensure that this information is accurate and kept up to date.

  • By using the Website and its associated features, and if you choose to receive email updates from us, you explicitly consent to receive direct marketing communications at the email address you provide. You may unsubscribe from such communications at any time. Additionally, your consent for receiving certain communications may be implied through the use of specific functionalities of the service, such as receiving reminders for items left in your shopping cart during a transaction.

  • To register an account and/or place an order on the Website, you must be at least 18 years of age, possess a valid Indian residential or business address, and have the legal capacity to enter into a binding agreement with us.

3. ACCESS AND USE OF THE WEBSITE

  • You may only use the Website through the interfaces provided by us, and you agree to do so in compliance with this Agreement and all applicable laws.

  • You shall not (or attempt to):
  1. Interfere with (or attempt to interfere with) or disrupt (or attempt to
    disrupt) the operation of our site, or the servers or networks that
    host our site;
  2. Use (or attempt to use) data mining, robots, screen scraping, or any similar data gathering or extraction tools on our site;
  3. Interfere with (or attempt to interfere with) security-related or other features of our site;
  4. Use, copy, or distribute (or attempt to use, copy, or distribute) any Content without our express permission.

4. INFORMATION ON THIS WEBSITE

  • We make diligent efforts to keep the information on the Website accurate and up to date. However, we cannot guarantee the complete absence of errors. The content provided on this Website may contain inaccuracies or typographical mistakes. Product weights, dimensions, and volumes are approximate. While we have taken reasonable steps to ensure the accuracy of product information and the depiction of product colors, we cannot ensure that the colors shown on your screen will exactly match the actual product upon delivery.

  • The information on this Website may be updated or changed periodically without notice. We reserve the right to modify the Website at our sole discretion, at any time. We do not guarantee that the Website’s functions, or any materials or Content on it, will be uninterrupted or error-free, nor do we guarantee that defects will be corrected, or that the Website or its server is free from viruses or other harmful elements. We are not liable for any issues arising from the use of the Website, including, but not limited to, any errors in the Content.

  • You agree to independently verify the information provided and assess the suitability of the goods before placing an order.

  • While we strive to ensure that items listed as cabin carry-on/hand luggage comply with current airline regulations, we cannot be held responsible if an airline enforces different check-in standards or if airlines or airports alter their restrictions.

  • All references on this Website to information, materials, products, and services apply solely to those available in the specified countries or jurisdictions, unless otherwise stated. Nothing on this Website
    constitutes an offer to buy or sell our products or services in any jurisdiction.

5. LINKS TO OTHER THIRD-PARTY SITES

  • The Website may contain links to third-party websites that are not controlled or operated by us. We do not endorse, nor do we make any representations regarding the accuracy or content of the information found on these external sites. These links are provided solely for your convenience, and you agree that:

  • We do not make any representations or warranties, nor do we assume any responsibility or liability for the content or availability of those external websites;

  • The presence of links does not, either explicitly or implicitly, signify our endorsement of the site or any products or services offered therein; and

  • Any access to or use of the products and services on those external sites is solely at your own risk.

6. ORDERS PLACEMENT

  • You are solely responsible for all orders placed on your account, including any discrepancies or errors in your order that result from your actions.

  • The promotion of goods or services on the Website constitutes an invitation to treat and does not constitute an offer to sell.

  • Orders placed by you are considered offers to purchase goods in accordance with the terms and conditions set out in this Agreement, at the price specified (including delivery and other charges).

  • Products in your cart are only reserved for a limited time, as specified by us. Orders are considered confirmed only upon receipt of full payment.

  • We reserve the right to reject your order, including but not limited to instances where we suspect credit card fraud, are unable to ship your order, or if there has been an error in the pricing or product description on the Website.

  • You are advised to review your order carefully before placing it. Once an order is confirmed, it cannot be cancelled or modified. Should you encounter any issues with your order, you must follow the standard returns process outlined in this Agreement.

  • There may be instances where CHAVELLE is unable to accept an order. Accordingly, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Such reasons may include, but are not limited to, limitations on quantities available for purchase, inaccuracies in pricing or product information, concerns identified by our fraud prevention systems, or any other reason deemed appropriate by CHAVELLE. We also reserve the right to request additional information before accepting certain orders. You will be notified in the event your order is cancelled, in whole or in part, or if further information is required. If your order is cancelled or cannot be fulfilled, any payment received will be refunded in full.

  • You acknowledge and agree that all orders placed through the Website are for personal and domestic use only, and not for commercial purposes or resale. CHAVELLE reserves the right, at its sole discretion, to impose quantity or value restrictions on purchases, as may be updated on the Website from time to time. Such restrictions may apply to orders placed using the same account, credit/debit card, or billing and/or shipping address. In the event any such limitation is applied, CHAVELLE will notify the customer accordingly. Furthermore, CHAVELLE reserves the right, at its absolute discretion, to refuse or restrict sales to any individual, as deemed appropriate.

7. PRICE AND PAYMENT

  • All prices for products, delivery, and any applicable charges displayed on the Website are denominated in Indian Rupees (INR). The prices are listed as the Maximum Retail Price (MRP) and are inclusive of applicable taxes, including CGST, SGST, and IGST, as per prevailing laws.

  • The price of the product(s) you order shall be the price displayed on the Website at the time you confirm your order. This price will also be reflected in the order confirmation email sent to you upon successful placement of the order.

8. PROMOTIONS AND DISCOUNTS

  • All offers and promotions are subject to their own terms and conditions. You are advised to read these carefully to ensure you are eligible to redeem the offer. Promotional or coupon codes are non-transferable and, unless explicitly stated, cannot be used in conjunction with any other offers or discounts. Lost or stolen codes will not be replaced or reissued under any circumstances.

  • From time to time, we may offer online promotions that include promotional or coupon codes ("Code") for use on the Website. It is solely your responsibility to verify the validity of the Code and ensure it is correctly entered at the time of checkout. Promotional codes cannot be applied after an order has been submitted, and we are unable to make adjustments once your order is placed.

  • Any stated percentage (%) discount or offer applies to the Maximum Retail Price (MRP) of the item(s), unless expressly specified otherwise.

9. SUPPLY AND DELIVERY OF GOODS

  • Subject to the terms of this Agreement, we will supply the product(s) as specified in your order confirmation. While we will make every reasonable effort to meet the indicated delivery timeframes, we do not guarantee that such timeframes will always be met.

  • We currently provide standard delivery free of charge to all residential and business addresses within India. However, additional delivery charges may apply for certain PIN codes or remote locations, as determined from time to time.

  • The actual delivery timeline is subject to the delivery schedule of the third-party logistics provider (“3PL”) engaged by CHAVELLE. Delivery schedules are managed independently by the 3PL and may be
    changed without prior notice.

  • It is the sole responsibility of the User to provide accurate delivery information. Any incorrect or incomplete address details may result in additional charges, which will be recoverable from the User.

  • All products are shipped via a third-party logistics service (3PL). A signature is required upon delivery. You acknowledge and agree that delivery may be accepted and signed for by any adult (18 years or older) present at the delivery address, regardless of whether that individual is the User.

10. PACKAGING AND LABELLING

  • We make every effort to accurately depict the goods available for order through images displayed on the Website. However, the actual goods delivered may vary slightly in appearance or packaging from the images shown, due to factors such as updates in branding, manufacturer variations, or screen display differences.

  • All goods are packed securely and in appropriate packaging to ensure they arrive in good condition. Specific packaging or labeling requests from buyers will not be accommodated.

11. GOODS OUT OF STOCK

  • We reserve the right to inform you that product(s) ordered may become unavailable due to circumstances beyond our control. In such cases, we will cancel the affected item(s) and issue a full refund for any payments received in relation to those goods.

12. DEFECTIVE GOODS

  • Certain products are covered under a warranty. For full details regarding warranty terms, duration, and coverage, please refer to the warranty card provided with the product and/or the information available on our website.

13. PROCESS FOR RETURNS AND REFUNDS

  • Returns will only be accepted if the product(s) were purchased directly through the Website and the return request is initiated within seven (7) days from the date of receipt of the product(s) by you.

  • In the case of defective or damaged products, you must return the item(s) unused, in their original condition and packaging, along with the original invoice. If the order included any promotional items—such as a gift with purchase, bonus items, bundles, or sets—these must also be returned along with the product. You are required to notify us of any defect or damage within seven (7) days of receipt by writing to chavelle.customercare@gmail.com. Once your order has been shipped, you may initiate a return request by clicking on the Return Order tab on the Website.

  • Upon receipt of the returned item(s), we will inspect the product(s) and investigate the reported defect or damage. If a remedy is deemed applicable, such remedy will be provided in accordance with our return policy. If, upon inspection, it is determined that the defect or damage is not valid (e.g., the product was misused or is not covered under our commercial warranty), your claim will be rejected, and the product(s) will be returned to you. You will be responsible for the cost of return shipping in such cases, and instructions for payment will be provided.

  • Refunds will be issued via the original method of payment used at the time of purchase. While we aim to process refunds or replacements within thirty (30) business days of receiving the returned item(s), processing times may vary depending on the nature of the item and the volume of returns.

  • We regret to inform that exchange of products is not allowed for the products bought from our website.

14. USER-GENERATED CONTENT AND SOCIAL MEDIA CONDUCT

  • You acknowledge that all content—including but not limited to comments, messages, text, files, images, photos, videos, sounds, and other materials—posted on, transmitted through, or linked from the Website or any of our social media platforms (such as Facebook, Instagram, Twitter, blog, forum, or any similar site that allows usergenerated content, collectively referred to as “Social Media”) is the sole responsibility of the person from whom such content originated.

  • You understand that we do not control, and are not responsible for, content made available through the Website or our Social Media platforms unless such content originates directly from us.

  • By accessing and using the Website or our Social Media platforms, you may be exposed to content submitted by third parties that may be offensive, indecent, inaccurate, misleading, or otherwise objectionable. You use the Website and Social Media platforms at your own risk, and to the maximum extent permitted by law, we disclaim any liability associated with such content.

  • As a participant or member on our Social Media platforms or Website, you are solely responsible for any content you post, submit, or make available through your account. You agree not to post (or allow others to post through your account) any content that:
  1. You do not have the legal right to post;
  2. Is defamatory, in contempt of legal proceedings, or otherwise unlawful;
  3. Is misleading or deceptive;
  4. Is offensive or discriminatory on the basis of race, colour, gender, sexual orientation, nationality, ethnicity, or any other protected characteristic;
  5. Denounces or criticizes any religious or political beliefs;
  6. Contains religious or political material;
  7. Is indecent, obscene, vulgar, pornographic, or otherwise offensive;
  8. Infringes upon any third-party intellectual property rights, including but not limited to copyrights, trademarks, and patents;
  9. Contains unsolicited or unauthorized advertising, promotional materials, or spam;
  10. Includes or links to malicious software such as viruses, malware, spyware, or similar harmful content;
  11. Impersonates another individual or misrepresents your relationship with any person or entity.
  • We reserve the absolute right, at our sole discretion, to pre-screen, refuse, or remove any content from the Website or our Social Media platforms without notice or explanation.
  • You acknowledge and agree that we may retain server and backup copies of any content you submit, even if such content has been edited, removed, or deleted from public view.

15. OWNERSHIP

  • Unless otherwise specified, this Website and all its Content are protected by applicable copyright, trademark, and other proprietary laws, including but not limited to intellectual property laws. All Content and intellectual property rights therein are owned by CHAVELLE or are used with the permission of the respective rights holders and are protected under applicable copyright and trademark laws. ALL RIGHTS RESERVED.

  • The posting of any Content on this Website does not constitute a waiver of any rights in such Content. You do not acquire ownership rights to any Content viewed through this Website. Except as expressly permitted in this Agreement, none of the Content may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted, transmitted, or otherwise exploited in any form or by any means—whether electronic, mechanical, photocopying, recording, or otherwise—without our prior written consent.

  • Permission is granted solely to the extent necessary to lawfully access and use this Website and its Content for personal, non-commercial purposes. You may display, download, archive, and print portions of this Website temporarily for individual use, provided that the materials are not modified and you retain all copyright and proprietary notices contained within the materials.

16. INTELLECTUAL PROPERTY

  • All Content, including graphics, user and visual interfaces, photographs, trademarks, logos, artwork, and computer code—such as the design, structure, selection, coordination, expression, and arrangement of such materials contained or used in the Website—are either owned, controlled, or licensed to us, or are otherwise subject to the intellectual property rights of third parties. These materials are protected by copyright, patent, trademark, and other intellectual property laws. We
    reserve all intellectual property rights in the materials and/or services provided or authored by us. Nothing in this Agreement grants you any rights to use our marketing materials, business names, trademarks, logos, images, domain names, or other distinctive brand features.

  • The CHAVELLE logo, all brand and product names, page headers, custom graphics, button icons, trademarks, service marks, and logos displayed on this Website, unless otherwise specified, are service marks, trademarks (whether registered or not), and/or trade dress of CHAVELLE (the “Marks”). All other trademarks, product names, company names, logos, service marks, and/or trade dress mentioned, displayed, cited, or otherwise referenced on the Website are the property of their respective owners. You are not authorized to display or use any of the Marks without our prior written permission. Similarly, you are not authorized to display or use the trademarks, product names, company names, logos, service marks, or trade dress of other owners without their prior written permission. Unauthorized use or misuse of the Marks or other intellectual property is expressly prohibited.

  • Trademarks owned by third parties and used on the Website are used by CHAVELLE with permission and remain the intellectual property of the third-party owners.

  • You may not:
  1. Modify or copy the layout or appearance of the Website, nor any computer software or code contained therein;
  2. Decompile, disassemble, reverse engineer, or otherwise attempt to access or discover any source code related to the Website.
  • If you communicate with us, whether through correspondence, suggestions, or other communications, you grant us an irrevocable, perpetual, non-exclusive, royalty-free, worldwide license to use, copy, display, and distribute the content of your communication. We may also prepare derivative works or incorporate your content into other works to publish and promote it. This includes, but is not limited to, publishing testimonials on our Website or developing ideas and suggestions for improving our products or services.

17. NO WARRANTIES

  1. Disclaimer of Warranties
    We make no representations or warranties regarding the Website or its Content, which are provided "as is" and "as available." We expressly disclaim all warranties, whether express or implied, including but not limited to the implied warranties of title, non-infringement, merchantability, quality, and fitness for a particular purpose, with respect to this Website and any linked websites. We do not warrant that
    the Website, its servers, or emails sent by us will be free from harmful components (including viruses). We make no representations or warranties regarding the accuracy, completeness, or currency of the
    information accessible via the Website or any linked websites. Furthermore, we do not provide any warranties against the possibility of deletion, misdelivery, or failure to store communications, personalized settings, or other data. You acknowledge that our shareholders, owners, officers, directors, employees, and representatives shall benefit from this clause.
  2. General Information
    The information and materials provided on this Website are for general informational purposes only and do not constitute professional advice. It is your responsibility to assess (or seek professional advice regarding) the accuracy and completeness of all information, statements, opinions, and other materials available on this Website or any linked websites.
  3. Statutory Rights
    Your statutory rights as a consumer, if applicable, are not affected by the provisions in this clause. We do not seek to exclude or limit liability for fraudulent misrepresentation.

18. EXCLUSION OF LIABILITY

  • To the maximum extent permitted by applicable law, we—on behalf of our employees, agents, suppliers, affiliates, and contractors—expressly exclude and disclaim all liability for any losses, damages, or expenses of any nature, whether direct, indirect, special, punitive, incidental, or
    consequential. This includes, without limitation, loss of use, loss of data, virus-related damages, loss of income or profit, damage to property, claims by third parties, or any other losses arising from or in connection with the use of this Website or any linked website, regardless of whether we were advised of the possibility of such damages. You agree that you bear full responsibility for implementing appropriate procedures for data backup and virus protection. This limitation of liability applies irrespective of the legal basis of the alleged liability, whether in contract, negligence, tort, strict liability, or otherwise.

  • This Agreement confers specific legal rights, and you may also have additional rights that vary by jurisdiction. Certain jurisdictions do not permit the exclusion of implied warranties or the limitation or exclusion of liability for certain types of damages. In such cases, the limitations and exclusions in this Agreement shall apply only to the extent permissible under the applicable laws of such jurisdictions.

19. YOUR OBLIGATIONS

  • You are solely responsible for procuring and maintaining all necessary equipment, software, internet access, and communication services required to access and use this Website.

  • In consideration of your use of the Website, you agree to provide accurate, current, and complete information about yourself as requested. You further agree to maintain and update such information to ensure its continued accuracy and completeness.

  • Your account credentials, including your username and password, are personal and must not be shared with or used by any other individual. You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account, whether authorized by you or not. You must promptly notify CHAVELLE at chavelle.customercare@gmail.com in the event of any suspected or actual security breach, including but not limited to unauthorized use, loss, or theft of your credentials. Until such notice is received, you remain liable for all unauthorized access and usage under your account.

  • You agree to use the Website in compliance with all applicable laws, regulations, and acceptable use policies. You must not upload or transmit through the Website any viruses, malware, trojan horses,
    worms, or any other content or code designed to disrupt, interfere with, or damage the proper operation of any software, hardware, or telecommunications equipment. Unauthorized tampering, modification, interference with, or disruption of the Website or its content is strictly prohibited. CHAVELLE reserves all legal rights and remedies in response to such actions.

  • You agree to indemnify, defend, and hold harmless CHAVELLE and its officers, directors, agents, employees, and representatives from and against any and all claims, liabilities, losses, damages, expenses, and demands, including reasonable legal fees on an indemnity basis, arising out of or in connection with your breach of this Agreement or your use of the Website, including any use of information, content, products, or services obtained from or through the Website.


20. GENERAL

  • We shall not be held liable for any delay or failure in the performance of our obligations under this Agreement if such delay or failure results from causes beyond our reasonable control, including but not limited to natural disasters, acts of God, government restrictions, public holidays, pandemics, war, labor disputes, cyberattacks, or any other unforeseen events. In such circumstances, you agree not to hold CHAVELLE liable for any resulting delay or non-performance.

  • This Agreement shall be governed by, construed, and enforced in accordance with the laws of India, without regard to any principles of conflicts of law. You are solely responsible for ensuring that your use of the Website complies with all local laws in your jurisdiction.

  • You hereby consent to the exclusive jurisdiction of the courts of India for the resolution of any disputes arising out of or related to the use of this Website. Notwithstanding the foregoing, we reserve the right to initiate legal proceedings in any jurisdiction where we believe a violation of this Agreement is taking place or has originated.

  • If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect. Failure by CHAVELLE to enforce any part of this Agreement shall not be construed as a waiver of our right to enforce such provision at any later time. Any waiver must be expressly made in writing and signed by us.

  • This Agreement is intended solely for the benefit of you and CHAVELLE. No third party shall have any rights to enforce or benefit from any term of this Agreement.

  • We reserve the right, at our sole discretion, to modify, edit, suspend, delete, or discontinue—temporarily or permanently—this Website (or any part thereof), or any of the products, services, or content available through it, with or without notice. You agree that CHAVELLE shall not
    be liable to you or to any third party for any such modification or discontinuation.

  • This Agreement, along with our Privacy Policy and Personal Information Collection Statement (each of which is expressly incorporated by reference), constitutes the entire agreement between you and CHAVELLE concerning your use of the Website. No oral or written representation, statement, or inducement not contained herein shall be binding upon either party.


21. QUESTIONS, COMPLAINTS, COMMENTS OR CUSTOMER SERVICE CONTACT

  • If you have any questions regarding this Agreement, require assistance with any aspect of the Website, or wish to submit a complaint, feedback, or comment, please contact our customer service team by emailing us at chavelle.customercare@gmail.com. We aim to respond to all queries in a timely and professional manner.

22. USE OF INFORMATION OR SUGGESTIONS PROVIDED BY YOU

  • If you submit, post, or otherwise provide to us any materials, ideas, suggestions, feedback, comments, or other information relating to the Website, CHAVELLE’s business operations, or any related functionality, you agree that such submissions may be used by CHAVELLE at its sole discretion without any obligation to provide compensation, acknowledgment, or credit to you. By submitting such
    content, you grant CHAVELLE a non-exclusive, perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display such
    content, in whole or in part, in any media now known or later developed. Notwithstanding the above, any personal information by which you may be identified (such as your name, contact details, or other personally identifiable data) will be handled in accordance with our policy, which governs our use and protection of your personal data.


23. USE OF YOUR SUGGESTIONS TO CHAVELLE REGARDING NEW PRODUCTS, FEATURES OR PROCESSES

  • Any ideas, suggestions, proposals, or materials you submit to us relating to new products, features, improvements, or business processes will not be treated as confidential or proprietary. Such submissions do not createany fiduciary, trust, or confidential relationship between you and us.

  • We reserve the right to retain, reproduce, store, or use any such materials at our sole discretion, without any obligation to compensate or credit you.

  • The receipt or review of such submissions by us does not imply or create any obligation, unless and until a formal written agreement is executed by both parties. Any responsibilities or commitments on our part will be governed solely by the terms outlined in that written agreement.

24. PRIVACY AND PERSONAL INFORMATION

  • If you provide us with any personally identifiable information ("PII"), such information will be collected, used, and disclosed in accordance with our policy. By using this Website and agreeing to this Agreement, you acknowledge and consent to the practices outlined in those policies.

  • We strongly recommend that you read and fully understand our Policy before using the Website, to ensure you are aware of how your information may be handled.