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Frequently Asked Questions

Find answers to common questions about our products

Are the suitcases scratch-resistant?

While minor scratches may appear over time as part of natural wear, the brushed metal finish is designed to age gracefully and add character.

What material are your suitcases made of?

Our suitcases are crafted from premium aerospace-grade aluminium-magnesium alloy, offering exceptional strength, resilience, and a striking metallic finish.

Are the suitcases waterproof?

The aluminium shell is water-resistant, and the seamless, zipless frame structure
offers additional protection. However, they are not fully waterproof under
submersion.

Are these suitcases lightweight?

Compared to polycarbonate or fabric luggage, aluminium is slightly heavier, but its unmatched protection, elegance, and long-term durability outweigh the
difference.

Are the corners reinforced?

Yes. All suitcases feature precision-moulded aluminium corner guards for added impact protection during travel, offering not only a sleek, modern aesthetic
but also superior resistance to wear, impact, and corrosion.

Are the wheels replaceable?

Yes. The wheels are modular and replaceable, but only with THE EXCELLENCE CARBON
FIBRE SERIES.

Is the interior as premium as the exterior?

Absolutely. The interior is crafted with high-quality, high-density, tear-resistant
polyester fabric, designed for easy disassembly and reconfiguration. This
flexible layout allows for personalized space, reflecting a thoughtful,
user-centric design. Perfect for keeping essentials secure, separated, and
within easy reach.

Will the suitcase dent or scratch during travel?

Aluminium is strong but can develop surface marks over time, especially during air travel. These add to the suitcase's patina and unique character—much like a
luxury watch or leather bag.

Do the locks meet international travel standards?

Yes, all suitcases are fitted with TSA-approved combination locks, accepted globally by airport security agencies.

Do you offer corporate gifting solutions?

Absolutely. CHAVELLE aluminium luggage makes an impressive luxury gift. We provide bulk order options, branded customisations, and dedicated support for corporate gifting. Personalised engraving or branding is available with corporate
gifting.